GENERAL:

All orders are processed using either our preferred merchant service provider, PayPal, or Direct through Stripe.  You’ll be able to choose during checkout.  Both PayPal and Stripe accept Visa, MasterCard, American Express and Discover.  To pay using your PayPal Account please choose the PayPal option.  Both PayPal and Stripe are safe and secure and our shop never receives your credit card information.  When you shop our store your selections are collected into your shopping cart and when you are ready to check out our shop sends you to PayPal to pay for your order or if you are using Stripe you’ll enter your credit/debit card information into the Stripe box.  PayPal and Stripe will send us a notification that you have placed an order with us and we’ll then ship your order.

What if I don’t have a PayPal account?  No worries.  You can now use Stripe to enter your credit/debit card information direct, or if you’d like at the PayPal processing page look for the section that will process your order without a PayPal account, usually it is right underneath the section for PayPal accounts.  You’ll enter your credit card information on the PayPal page and they will do all the work.  Once your payment is cleared through PayPal they will send us a notification and your order will be on it’s way!

COUPONS:

We love coupons!  Who doesn’t love an extra discount?  We publish coupons throughout the year, sometimes they are super fantastic, like our Birthday Coupon (not to be missed), or our annual INVENTORY REDUCTION coupon!  Please enter coupon codes at check out.

Thank you!

SHIPPING:

We ship all orders using the United States Postal Service (USPS). This is currently the most economical and efficient method for consumer orders of fabric and sewing supplies. We use both Priority Mail Flat Rate Shipping Boxes/Envelopes as well as First Class Mail + Tracking/Insurance dependent upon the size and shape of your order.

REFUNDS:

We are happy to take back any item you purchased from us within 30 days of you receiving it. You are responsible for the shipping charges back to us. When we receive your order we will credit your account. Items must be un-altered, un-opened, and in new condition.  Please send to Stash Traders, 537 N. Winston Dr., Palatine, IL  60074 for your full credit.  Please include a copy of your order receipt if you’ve still got it.

DEFECTIVE ITEMS:

If an item we shipped to you is defective in any way, please contact us within 48 hours of you receiving it (usually it doesn’t take that long – we hear from you right away…and oh do we hear it, …but seriously, let us know.)  We are just like you.  Nothing ruins a day more than getting something not right.  We’ll do our best to make it right.  You can contact us by clicking on the email icon at the top of our home page.

DATA COLLECTION:

The data we collect from you is the information we require in order to ship your order.  Name, Address, City, State, Zip and a contact, either a phone or an email as well as the items you have purchased from us.  We do not sell your information or provide it to anyone for personal or business gain.